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Exotic Flowers Customer Service

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Thanks for visiting ExoticFlowersDirect.com. Every day we help more than 1000 customers find the Exotic Flowers and Tropical Flowers they need. With a selection of over 1000 Flowers you are sure to find just the item you are looking for. We have been in the Exotic Flowers business since 1998 and truly appreciate the opportunity to serve you today and in the future!

Having trouble placing an order online? Have a question about a product? Want to check on the status of your Exotic Flowers order?

Call our friendly and knowledgeable customer service department and they can take your order over the phone, give you more info about a product and answer any other questions you may have.

Contact ExoticFlowersDirect.com

Email
admin@ExoticFlowersDirect.com

Phone:
415-456-9650
Monday thru Friday 9am to 5pm PST

Mail:
713 Mission Avenue San Rafael, CA 94901

Return Policy on all Exotic Flowers products

Returns are handled on an individual basis. If you have any problems with your order, please contact us within 24 hours of receipt of product via e-mail at admin@ExoticFlowersDirect.com.

We love satisfied customers so if you have any questions about this policy, please feel free to contact us via e-mail at admin@ExoticFlowersDirect.com.

Note: Shipping charges cannot be refunded.

Damaged or Defective Items

If your order arrives at your door damaged, broken or defective, a damage claim must be made with in 24 hours of the delivery by email to recieve a refund or exchange.

We work hard to make your shopping experience at ExoticFlowersDirect.com an enjoyable one.

Credit and Return Time

Please give us some time to process your return/exchange. It takes about 10 business days for us to receive the returned or exchanged product back from you. Within 72 hours of receiving the item back in our warehouse, you will receive an e-mail that reflects that your credit card has been credited.

All refunds granted are for the purchase price of the product only and can only be issued to the credit card used at purchase.

Canceling Your Order

If you have placed an order and would like to cancel it, please call us at 1-801-486-4156 within four hours of placing your order to cancel it free of any charges.

Don't worry! Even after the four hours, our friendly customer service will do all that we can to stop the items from being processed and/or shipped but there is no guarantee that we will be able to stop it in time.

ExoticFlowersDirect.com reserves the right to cancel any order due to pricing changes with manufacturers, pricing errors, ommissions, mistakes, or for any other reason. While we make every effort to satisfy every customer and fill every order, occasionally we make a mistake on our website regarding pricing, instock status of a product, or description. In these instances customer service will notify you of the mistake and ask if you would like to cancel the order or proceed with the correct pricing or information.

ExoticFlowersDirect.com Privacy Policy

Information We Collect and How We Use It

We will never sell any customer information, including e-mail addresses, to any third party. This is our pledge to you, our customer. Any information gathered on this site will be used only by Exoticflowersdirect.com for the purpose of setting up commercial accounts and communications regarding orders placed with Exoticflowersdirect.com.

Exoticflowersdirect.com collects certain information from and about its users three different ways: from our Web Server logs, the user, and with cookies.

A. Web Server Logs and Cookies: A cookie is a small text file placed on your computer’s hard disk by a Web page server. Cookies cannot be used to run programs or viruses and ours automatically delete themselves after 5 days if you have not created a shopping cart during that time.

When you visit our site we may track information to administer the site and Exoticflowersdirect.com may use the cookies to track your shopping cart information once you begin actively shopping here. The cookie also eases your shopping experience by loading pages faster.

B. Personal User Information: Visitors to our site can register to purchase merchandise. When you register, we will request some personal information such as name, address, email, telephone number, fax number, account number, and other relevant information. If you are purchasing merchandise we will also request financial information. The financial information we collect is used only to bill you for the merchandise you purchased. If you purchase using a credit card, this information may be forwarded to your credit card provider. For other types of registration, we may ask for the relevant info.

One month after your order is placed your credit card information is automatically deleted from our database. Your privacy is our first and main concern. We understand you want to purchase flowers and gifts online and not have to worry about compromising your personal information to do so.

Limitations: Even though we try our best to ensure your privacy and security and always look to use the best available and tested technologies to guard and protect our Web site and our customers, we face the same risks as all Internet companies.

100% secure shopping at ExoticFlowersDirect.com - Trusted since 1998

More helpful links:

Exotic Flowers Shipping rates
Entire Exotic Flowers product catalog
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